Refund policy

If EchoLog is not for you, write to [email protected] within 14 days of buying. We refund the amount if in that time you have used under 30 minutes of EchoLog Cloud transcription, about 33 of the 100 included credits.

The app shows your balance, so you always know how much you have used.

The €5 renewal follows the same rule: 14 days from when you pay it and under 30 minutes of EchoLog Cloud transcription since that payment.

EchoLog is digital content delivered immediately. By buying you ask for that immediate delivery and accept that, once the download or activation starts, you lose the legal 14-day right of withdrawal.

We still keep the refund by choice, on the terms above: 14 days and under 30 minutes of EchoLog Cloud transcription. That waiver does not take this policy away from you.

When a purchase is refunded, the license is revoked and stops activating on your devices. Any cloud credits that came with it go with it.

On a refunded renewal, you go back to your previous updates date.

Stripe processed the payment and acts as the merchant of record. The refund goes back to the same payment method.

How long it takes to show in your account depends on your bank.